CONTACT US

We'd love to hear

from you!

If you have any questions, comments or just want to say hi, please don't hesitate to contact us. We are here to help you and

make sure you have the best experience possible.

If you have any questions, comments or just want to say hi, please don't hesitate to contact us. We are here to help you and make sure you have the best experience possible.

Phone

Sales contact center:

+51 987922838

On tour 24/7:

+51 940253487

Office

Av Jose Prado 801 Miraflores

Lima, Perú

Av. Velasco Astete A-1-3-2, San

Sebastián, Cusco, Perú.

Business Hours

Monday - Friday:

08:30 am - 17:30 pm

Saturday and Sunday:

Closed

where to find

us/our offices

reach

out

Contact Us

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Frequently Asked Questions

  • What are your emergency contact?

    For any emergency or urgent matters before your tour, please contact Ontour


    Email: ontourperu@condortravel.com

    Whatsapp: +51 940253487

    Phone: 084604070

  • What are your business hours?

    Our business hours are Monday to Friday from 8:30 AM to 5:30 PM.

  • What type of payment methods do you accept?

    We accept all major debit and credit cards, including Visa, Mastercard, American Express, and Diners Club.

    While on the tour, we strongly recommend carrying some local currency (Peruvian soles) in cash, especially if you plan to buy souvenirs, fresh products at markets, or other small items.

  • Can I get a refund if I cancel my tour?

    You may cancel your tour up to 48 hours in advance for a full refund. Please note that this policy does not apply to the Machu Picchu: Zero-Hike Edition tour.

  • Can I book multiple tours at once, or do I have to purchase them separately?

    You can add as many tours as you'd like to your cart, along with the number of people for each tour, and purchase them all in a single transaction.