TOURS + TREKS

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Frequently Asked Questions

  • What are your emergency contact?

    For any emergency or urgent matters before your tour, please contact Ontour

  • What are your business hours?

    Our business hours are Monday to Friday from 8:30 AM to 5:30 PM.

  • What type of payment methods do you accept?

    We accept all major debit and credit cards, including Visa, Mastercard, American Express, and Diners Club.

  • Can I get a refund if I cancel my tour?

    You may cancel your tour up to 48 hours in advance for a full refund. Please note that this policy does not apply to the Machu Picchu: Zero-Hike Edition tour.

  • Can I book multiple tours at once, or do I have to purchase them separately?

    You can add as many tours as you'd like to your cart, along with the number of people for each tour, and purchase them all in a single transaction.

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