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Frequently Asked Questions
What are your emergency contact?
For any emergency or urgent matters before your tour, please contact Ontour
Email: ontourperu@condortravel.com
Whatsapp: +51 940253487
Phone: 084604070
What are your business hours?
Our business hours are Monday to Friday from 8:30 AM to 5:30 PM.
What type of payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard, American Express, and Diners Club.
While on the tour, we strongly recommend carrying some local currency (Peruvian soles) in cash, especially if you plan to buy souvenirs, fresh products at markets, or other small items.
Can I get a refund if I cancel my tour?
You may cancel your tour up to 48 hours in advance for a full refund. Please note that this policy does not apply to the Machu Picchu: Zero-Hike Edition tour.
Can I book multiple tours at once, or do I have to purchase them separately?
You can add as many tours as you'd like to your cart, along with the number of people for each tour, and purchase them all in a single transaction.